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Contents
Overview
Ameritrain uses a Training, Development, Resources (TDR) approach for a "real world," affordable, support-based training system. We are an approved mortgage education courses provider with the Nationwide Mortgage Licensing System (NMLS) ID#1400015. Our methods of delivery are state of the art and utilize the most current methods of training and instruction in mortgage education and professional development including:
- Instructor Led Online e-Learning
- Self-Paced online e-Learning
- Live Classes (Public and Private)
For additional information about our operations, send an email via our contact us page or call a student support specialist at 1-877-406-0333.
Online
Online courses are instructor led and text-based and are available for a designated period. These courses are designed to meet national and state requirements and professional development mortgage education. Depending on national and state guidelines, online courses may be timed with user authentication.
Our online courses are delivered through the Ameritrain Learning Management System (ALMS), a customized e-Learning platform designed to deliver training through multiple media formats. The system utilizes "Vsecure" a time and authentication verification system designed to meet both nationwide and state regulatory requirements for delivery of online pre-license and continuing education courses.
NMLS Instructor Led Online Course Procedures
NMLS requires very specific functionality for Instructor-Led online Courses. These courses require a specified start and end date. The student must participate in a virtual community and meet the time verification and authentication requirements. Students must enter the course within the first three days the course becomes available or must wait until the next available date. If a student fails to complete the course during the allotted time there will be a complementary reschedule to the next available class of the student's choice. If the student fails to complete the course on the second registration, there will be a 50 percent tuition charged for the third attempt. The fourth attempt will require a full tuition charge.
Private Class Policy
Ameritrain provides private classes for the benefit of its clients. Private events include an Ameritrain certified trainer instructor and course materials with the host (client) providing the facility. Private classes require special arrangements for scheduling, travel and accommodations. To ensure the highest level of client service, Ameritrain requires a minimum tuition for each event. The minimum tuition must be received at least 14 days prior to the training event.
For private class cancellations within 14 days of the event, the cancellation fee is 50 percent of the minimum tuition. A cancellation fee of 75 percent will be charged for cancellations within 7 days of the event and 100 percent of the minimum tuition amount for cancellations within 3 days of the event.
All private class cancellations are subject to a minimum cancellation fee of10 percent of the tuition received. Ameritrain at its discretion may choose to waive all or part of the cancellation fees when an event is rescheduled. Corporate partners utilizing their own internal Ameritrain NMLS certified instructor are exempt from the cancellation fee policy.
Live Classes
Ameritrain live classroom training is delivered in either a public setting at the Ameritrain facility in Atlanta, Georgia or at a venues secured by Ameritrain in any other location within the United States. Live classes utilize Ameritrain Certified Instructors with substantial mortgage industry experience. Live classes include a course manual and is delivered in a highly participatory environment. Many live classes include computer-based training methods, video projections and simulations.
Our live class instructors have extensive experience in the industry. Students may register for live classes online or by calling an Ameritrain career counselor at 1-877-406-0333.
Testing
Ameritrain has developed a series of tests to prepare the student for the national and state pre-license mortgage loan originator exams. The live classroom testing format includes intra-class participatory quizzes and an exam structure simulation test for the NMLS national and state components. The online test formats are delivered within the ALMS platform and includes questions which are selected randomly from a pool of hundreds of questions. The grading is instant upon completion and the correct answer with comments and explanations are provided to assist in the transfer of learning. If students fail an online test they can retake the test as many times as required to pass. Many of the Ameritrain pre-license and exam preparation courses include a limited number of tests to compliment the course. Additional tests are available for online purchase in single quantities or in multiples of three tests.
Security
Ameritrain takes every precaution to protect your information. Our website is authenticated through Verisign for the security of our customers. When a student submits sensitive information via the website, the information is protected both online and offline. Sensitive account numbers and other non public information are not retained and will require resubmission for each transaction. Our secure server environment protects the integrity of your information and we retain sensitive information in a secure environment. Only employees who need the information to perform a specific job (i.e. accounting and customer relations) are granted access to personal information. All information is password protected to avoid unauthorized access.
Shipping
All online store purchases are downloaded or shipped generally within 48 hours of placing an order. Shipped items carry a shipping charge based on size, weight and method of delivery. Shipping charges will be identified when the order is processed.
Returns
Items may be returned for a full refund if unopened and returned within 10 days of receipt. If an item is damaged in shipping it may be returned for exchange at no cost to the purchaser. No refunds are available for online classes once the class has been entered.
Live class policy
Class registration must be completed by the fourth business day before a scheduled class. All cancellations are charged a 10 percent processing fee, unless the cancellation was a result of Ameritrain. Students may cancel a paid registration for a class up to seven business days before a scheduled class for a full refund subject to the processing fee. Cancellations after the full refund period and before the scheduled class begins will result in a credit towards a future class. No refunds are given for cancellations or no shows after the course has started.
Live class change request will be honored at no cost for all students that contact Ameritrain three business days prior to the class start date. Change requests within three business days of the start date will be subject to the processing fee penalty.
Ameritrain reserves the right to cancel a class due to insufficient enrollment or instructor illness. If a class is cancelled, the student will be contacted by email and telephone to reschedule or arrange for a refund and/or credit. Ameritrain is not responsible for any losses incurred as a result of a course cancellation. Cancellations as result of weather conditions are subject to reschedule only.
Property Rights
Except for reference materials in the public domain, all materials on this site and the design and organization of the site are owned and copyrighted by Ameritrain Mortgage Institute Corporation. No reproduction or transmission of the copyrighted materials at this site is permitted without the express written consent of Ameritrain. Ameritrain produces text books and other materials using Ameritrain owned intelligence. Any use of Ameritrain designed products or formats without the express written permission of Ameritrain is prohibited.
Content Disclaimers
While Ameritrain makes every attempt to provide accurate and up-to-date information on this site and in published materials, errors may occur. Ameritrain is not responsible for any damages or losses related to accuracy, completeness or timeliness of the content.
Privacy Policy
Respecting and protecting the privacy of participants is vital to our business. By explaining our privacy policy, we trust that students will better understand how we keep our participant information private and secure. Keeping participant information secure is a priority and we are disclosing our policies to help educate our customers about how we handle your personal information.
The Privacy Policy explains the Following
- Protecting the confidentiality of participant information.
- Who is covered by the privacy policy
- How we gather information.
- Opting Out
Protecting the Confidentiality of Participant Information
Our responsibility to protect our client privacy and confidentiality is taken very seriously. From time to time we enter into agreements with other companies to provide services to us or make products and services available. Under these agreements, the companies may receive information about our clients. They agree to safeguard this information and not use it for any other purpose.
Who is covered by the Privacy Policy
We provide our privacy policy to participants when they conduct business with our company. If we change our privacy policies to permit us to share additional information we have about you, as described below, or to permit disclosure to additional parties, you will be notified in advance. This privacy policy applies to current and former participants.
How we Gather Information
As part of providing you with mortgage training, we obtain information about you via our website or in person.
Information We Share
We do not share your information with any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond specific authorization. We also may share information about you within our corporate family.
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